Refund and Returns Policy

Refund and Return Policy

At FxSound Crafters, our dedication is to provide you with the highest quality custom sound effects that perfectly meet your project’s needs. We understand that finding the right sound is crucial, which is why we offer a thoughtful policy on refunds and returns.

Refund Eligibility:

  1. Non-Delivery: In cases where the product is not delivered to your specified email or download area within a reasonable timeframe following your purchase, you are eligible for a full refund. Please contact us within 7 days of the purchase date if you have not received your product.
  2. Major Defects: Although all our sound effects undergo rigorous quality checks, unexpected errors can occur. If you find the product has significant defects that prevent its intended use, please report these issues to us within 14 days of your purchase. We will attempt to correct the issue. If we are unable to provide a fix or replacement within a reasonable period, you will be entitled to a full refund.
  3. Product Not as Described: If the received product is significantly different from its description or preview samples, you are entitled to either a replacement or a refund. Please report such discrepancies to us within 14 days of your purchase.

Non-Refundable Circumstances:

  • Dissatisfaction due to personal preference or misinterpretation of product information.
  • Minor defects or issues that do not hinder the overall functionality of the product.
  • Problems not related directly to the quality of the product, such as compatibility or performance on your specific system or software.
  • Products purchased during a sale or with a discount code.

Procedure:

To initiate a refund or return, please contact our support team with your order details, including the transaction ID, your email address used during the purchase, and a detailed description of the issue. Our team will review your request and respond within 3 business days with the next steps.

Final Notes:

We strive to ensure your satisfaction with our products. Our refund and return policy is designed to provide a safety net for our customers while preventing abuse of the system. We reserve the right to modify this policy at any time, with updates reflected on this page.

Thank you for choosing FxSound Crafters.